Everything you might want to know

You receive a fully configured, HIPAA-compliant telehealth platform on SimplePractice, Practice Better, or Spruce — including intake and consent forms, video consultation integration, e-prescribing, an insurance billing and superbill workflow, EHR templates for your specialty, and clinician training delivered as PDF guides plus a Loom walkthrough.

We set up SimplePractice, Practice Better, and Spruce. During the discovery step we help you choose the right one for your specialty, billing needs, and team size — or we work with the platform you already have.

No. If you already have a platform account we configure it; if you do not, we guide you through creating one as part of the setup so everything lands in your own tenant under your control.

After checkout, an order is created in your dashboard. You then complete a short brief with your clinical specialty, intake requirements, and insurance setup details. Our team configures everything, and you can message us directly on the order page if we need anything else.

Most setups are delivered within 4 to 14 days depending on the plan and the complexity of your billing and EHR needs. The estimated delivery window is shown on each plan.

Yes. Every order has a built-in chat on its detail page. You and our team can exchange messages and files there in real time — it is the fastest way to get questions answered during the build.

No. TeleHealthBench is a one-time setup purchase. You pay once for the configuration and delivery of your telehealth platform — there is no recurring charge from us.

We accept Visa and MasterCard, processed securely through Authorize.Net with 256-bit SSL encryption. We never store your full card number on our servers.

We offer a 30-day money-back guarantee. If you are not completely satisfied, contact our support team or open a chat on your order page within 30 days of purchase and we will process a full refund to your original payment method.

We configure your tenant to a HIPAA-ready baseline — role-based access, audit logging, encryption verification, and Business Associate Agreement guidance — and run a security verification pass before delivery. The clinical use of the platform remains your responsibility, but the infrastructure is set up correctly from day one.

You do. Everything is configured inside your own platform tenant under your account. We hand over a fully documented, ready-to-run setup — you are never locked into us.

Yes. Every plan includes clinician training delivered as PDF guides and a Loom walkthrough. Higher-tier plans also include live training sessions and a full operational runbook.